Thomas Moxham's Resume
THOMAS MOXHAM

Product Manager | Digital and AI Platforms


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Summary

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Technical product leader translating business/user needs into scalable, AI-enabled enterprise platforms for 100,000+ users across 10+ business units. Lead end-to-end product development through strategy, discovery, prioritization, requirements, cross-functional delivery, UAT, launch, and iteration. Reputation as my team’s technical authority, shaping reusable platform patterns/components that reduce technical debt and applying code-level frontend and API expertise to diagnose and unblock delivery.
Skills
Project strategy
Prioritization
UX/prototyping/Figma
Creative innovation
Requirements/backlog
Web stack fluency
Product strategy

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Core Capabilities

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• Defines platform strategy aligned to business and user needs.
• Validates direction through research, journey mapping, and Figma prototypes.
• Builds product roadmaps, backlogs, and priorities around measurable outcomes.
• Leads Agile refinement, story definition, UAT, launch, and iteration.
• Drives reusable, modular architectures and components to reduce cost and complexity.
• Applies UX, API, and frontend coding experience to reduce delivery risks.

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Work Experience

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Verizon, 2010 – present
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2023 – present

Engineer III Consultant, Employee AI and performance platforms
AI product strategy / Platform roadmaps / Technical delivery

Drive end-to-end product delivery across employee-performance platforms spanning coaching, development, analytics, and customer experience. Drive customer-informed feature prioritization, UX design, and detailed requirements while coordinating roadmaps, funding requests, integration, and cross-functional stakeholder alignment.
» End-to-end product delivery: Led product definition and delivery of SalesHub, a $250k cross-sell referral reporting platform for 60,000 users, projected to lift referral-driven sales 5% and generate $1.5M over the first five years. Consolidated proposed representative and leader dashboards into a single product. Coordinated a five-person development team and managed UAT, launch, and post-launch support.
» 0→1 AI platform strategy: Reframed broad AI upgrade request from proposed page-by-page enhancements to a reusable, cross page experience spanning proactive alerts, persistent guidance, and coaching suggestions; partnered with developers to define the cross-system framework and MVP, built the prototype, and shaped the business case for a ~$1M initiative projected to deliver ~$5M in annual benefits.
» Portfolio-wide convergence leadership: Provided product and UX leadership during early feature conceptualization, using portfolio-wide visibility to identify overlapping use cases, consolidate/prevent duplicative solutions, and establish reusable patterns and capabilities across products.
» Product modernization: Led the future-state redesign of a corrective action platform serving 20K+ employees, partnering with developers, HR, and business stakeholders to translate policy workflows into validated prototypes, requirements, and a development-ready backlog for an $850k funded initiative.
» Portfolio funding strategy: Led annual portfolio-level funding request across 15+ tools, translating needs into investment cases, assessing value and dependencies to inform prioritization, partnering with Finance and leadership to secure $1M+ in funding.

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2021 – 2023

Engineer III Specialist, Employee performance platforms
Product experience design / Requirements translation / Technical delivery

Shaped product experiences and supported delivery across the employee-development platform, translating needs into requirements, flows, prototypes, and stories. Worked with engineers to define scope, resolve tradeoffs, and guide features to launch.
» Vendor integration: Delivered Cogito AI sentiment guidance into a live-monitoring platform, translating requirements across vendor and engineering teams, defining scope and effort, and driving delivery through UAT and launch.
» Multi-organization platform adoption: Helped expand Verizon’s enterprise performance and coaching platform to Retail’s daily workflow by designing its first Retail-specific module and establishing direct tablet and desktop access.
» Technical product leadership: Extended product ownership into implementation, regularly diagnosing API, React, frontend, and SQL data-flow issues and often providing code-level CSS/JS guidance to help engineers resolve risks before launch.

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2019 – 2021

Technical Analyst, Employee performance platforms
Product operations / Reporting automation / Feedback and launch support

Supported technology projects and product delivery from roadmap planning through implementation by coordinating stakeholders, analyzing systems, improving processes, and translating business needs into actionable requirements.
» Portfolio roadmap management: Maintained the master roadmap for 30+ annual projects across 15 product managers, consolidating scope, status, and timelines for quarterly business reviews, executive reporting, and leadership prioritization.
» Operational analysis and automation: Built JavaScript automation for roadmap timelines and status journals. Created ticket dashboards. Analyzed project and support data to identify gaps, risks, and systems driving high support volume.
» Launch and adoption support: Supported product releases across the platform by translating system changes into targeted communications, user documentation, and training materials, helping product managers drive launch readiness and adoption.

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2010 – 2019

Customer Service, Retail Sales
Frontline Operations / Customer & Employee Perspective

Experience across customer service and retail sales provided firsthand knowledge of employee, manager, customer, and sales workflows, giving me a practical perspective on user needs, operational realities, adoption barriers, and the impact of product and process decisions.


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Education

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2026

Google Cloud AI Training and Certification

Google Cloud Certified - Generative AI Leader

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2006 – 2009

California Polytechnic State University, San Luis Obispo, CA

B.S. Industrial Technology (Business and Industrial Engineering hybrid major)